Comments on: Blockbusted update http://www.whosefaultyvision.com/blog/2007/02/22/blockbusted-update/ Fri, 09 Jan 2009 21:59:42 +0000 http://wordpress.org/?v=2.5.1 By: shannon http://www.whosefaultyvision.com/blog/2007/02/22/blockbusted-update/#comment-11122 shannon Mon, 29 Dec 2008 17:42:15 +0000 http://www.whosefaultyvision.com/blog/2007/02/22/blockbusted-update/#comment-11122 I rented movies from blockbuster, they use to have no late fees, and if you returned a movie late you'd pay for the movie, but then when returned, you get credited the money back. However,This time the policy has changed, you are charged $30 a movie and they will not refund it after 20 days. I returned 2 movies in the outside box and now am in collections. I went into the store to talk to them about this and the movies are out on rent! How can I still be charged for movies that I don't have and they are still renting!!! I rented movies from blockbuster, they use to have no late fees, and if you returned a movie late you’d pay for the movie, but then when returned, you get credited the money back. However,This time the policy has changed, you are charged $30 a movie and they will not refund it after 20 days. I returned 2 movies in the outside box and now am in collections. I went into the store to talk to them about this and the movies are out on rent! How can I still be charged for movies that I don’t have and they are still renting!!!

]]> By: James http://www.whosefaultyvision.com/blog/2007/02/22/blockbusted-update/#comment-6274 James Thu, 24 Jul 2008 16:53:49 +0000 http://www.whosefaultyvision.com/blog/2007/02/22/blockbusted-update/#comment-6274 Just found this: Blockbuster Inc. 1201 Elm Street Dallas, TX 75270 Phone: 214-854-3000 Fax: 214-854-4848 Just found this:

Blockbuster Inc.
1201 Elm Street
Dallas, TX 75270
Phone: 214-854-3000
Fax: 214-854-4848

]]> By: James http://www.whosefaultyvision.com/blog/2007/02/22/blockbusted-update/#comment-6273 James Thu, 24 Jul 2008 16:52:49 +0000 http://www.whosefaultyvision.com/blog/2007/02/22/blockbusted-update/#comment-6273 I'm currently a Blockbuster employee at a store in NC. I understand what the previous guy mentioned about hitting their numbers, but the store had no right to do it. In fact, Blockbuister's policy has changed. After management changes during summer 07 Blockbuster is no longer pushing for the Online program because the company as a whole was losing money from it. Think about it, if I get the Online Program and I get at least 2 movies at a time with Unlimited rentals. There's the exchange process where you bring the envelopes that you get in the mail and bring them to the store. You exchange the envelopes for a free rental of any movie. Then you leave. The store you went to doesn't get a dime from you and you get two more movies to watch WHILE you wait for the next movies to come. This while a good idea, hurt every store's sales. They even had to close a lot of stores last year. That store manager was just shooting himself in the foot by doing that. Not only would the customers that sign up at his store have the Online Program, but he wouldn't get any money from them when they came in to exchange. If they came at all. Then on top of that, he alienated the customers that didn't want to sign up. Not to mention the $10 fee. I'm mad about that! Is that even going to the store or blockbuster or does that go right into someone's pocket? Cause if they didn't give you a receipt for it, than it's illegal. I’m currently a Blockbuster employee at a store in NC. I understand what the previous guy mentioned about hitting their numbers, but the store had no right to do it.

In fact, Blockbuister’s policy has changed. After management changes during summer 07 Blockbuster is no longer pushing for the Online program because the company as a whole was losing money from it.

Think about it, if I get the Online Program and I get at least 2 movies at a time with Unlimited rentals. There’s the exchange process where you bring the envelopes that you get in the mail and bring them to the store. You exchange the envelopes for a free rental of any movie. Then you leave.

The store you went to doesn’t get a dime from you and you get two more movies to watch WHILE you wait for the next movies to come.

This while a good idea, hurt every store’s sales. They even had to close a lot of stores last year.

That store manager was just shooting himself in the foot by doing that. Not only would the customers that sign up at his store have the Online Program, but he wouldn’t get any money from them when they came in to exchange. If they came at all.

Then on top of that, he alienated the customers that didn’t want to sign up. Not to mention the $10 fee. I’m mad about that! Is that even going to the store or blockbuster or does that go right into someone’s pocket?

Cause if they didn’t give you a receipt for it, than it’s illegal.

]]> By: Claire http://www.whosefaultyvision.com/blog/2007/02/22/blockbusted-update/#comment-5193 Claire Thu, 26 Jun 2008 22:30:47 +0000 http://www.whosefaultyvision.com/blog/2007/02/22/blockbusted-update/#comment-5193 Blockbuster Headquarters 1201 Elm Street Dallas, TX 75270 Try this address. I saw it online when I did a yahoo search for corporate office of Blockbuster in Ca. I'm ticked off because some of their employees won't give me a return receipt. But, other employees will. There 1-800-406-6843 wouldn't give me info on their return receipt policy without my contact info which is refused to give! Blockbuster Headquarters
1201 Elm Street
Dallas, TX 75270

Try this address. I saw it online when I did a yahoo search for corporate office of Blockbuster in Ca.

I’m ticked off because some of their employees won’t give me a return receipt. But, other employees will. There 1-800-406-6843 wouldn’t give me info on their return receipt policy without my contact info which is refused to give!

]]> By: Morganth http://www.whosefaultyvision.com/blog/2007/02/22/blockbusted-update/#comment-4255 Morganth Mon, 25 Feb 2008 20:32:36 +0000 http://www.whosefaultyvision.com/blog/2007/02/22/blockbusted-update/#comment-4255 Sorry, I don't know--there's a phone number on their website, though, and I bet they'll tell you if you call. Sorry, I don’t know–there’s a phone number on their website, though, and I bet they’ll tell you if you call.

]]> By: Where is BBuster's corporate office http://www.whosefaultyvision.com/blog/2007/02/22/blockbusted-update/#comment-4254 Where is BBuster's corporate office Mon, 25 Feb 2008 20:28:01 +0000 http://www.whosefaultyvision.com/blog/2007/02/22/blockbusted-update/#comment-4254 Hey can you PLEASE email me where BBuster's corporate office is located- at least the city. I am having a very tough time finding that info online. Thanks so much! Hey can you PLEASE email me where BBuster’s corporate office is located- at least the city. I am having a very tough time finding that info online. Thanks so much!

]]> By: Eric R. http://www.whosefaultyvision.com/blog/2007/02/22/blockbusted-update/#comment-3415 Eric R. Sun, 04 Nov 2007 06:02:38 +0000 http://www.whosefaultyvision.com/blog/2007/02/22/blockbusted-update/#comment-3415 I am a former Blockbuster assistant manager. First of all, let me just say that the corporate level treats the store level like crap. Especially if the store does not hit it's sales numbers. The crazy thing is, the only thing they offer as a commission is job security. It's not right that they were making people sign up for the online blockbuster; but I can see why the store manager was doing it. He just needed to hit his numbers. Also, Blockbuster is it's own company now. About a 2 years ago they split from viacom. If you really want to make a stand, you need to conact the district leader or the regional manager. If that store doesn't give you hisher number or home store, try calling another blockbuster in your neighborhood. Chances are that those stores will be in the same district. You can also fill out a complaint online. I have a tiff about what Tracy said. If you don't notice a monthly charge of almost $20 for 5 months, then you don't deserve a refund. Seriously, with online banking nowadays, you can fill up your car and the charge will be pending by the time you get home. Even if you don't use online banking they send a statement each month. At my store if that happened we would only refund for the previous month billed. Even the customers that happened to, a very small amount, thought that was fair. I am a former Blockbuster assistant manager. First of all, let me just say that the corporate level treats the store level like crap. Especially if the store does not hit it’s sales numbers. The crazy thing is, the only thing they offer as a commission is job security. It’s not right that they were making people sign up for the online blockbuster; but I can see why the store manager was doing it. He just needed to hit his numbers.
Also, Blockbuster is it’s own company now. About a 2 years ago they split from viacom. If you really want to make a stand, you need to conact the district leader or the regional manager. If that store doesn’t give you hisher number or home store, try calling another blockbuster in your neighborhood. Chances are that those stores will be in the same district. You can also fill out a complaint online.
I have a tiff about what Tracy said. If you don’t notice a monthly charge of almost $20 for 5 months, then you don’t deserve a refund. Seriously, with online banking nowadays, you can fill up your car and the charge will be pending by the time you get home. Even if you don’t use online banking they send a statement each month. At my store if that happened we would only refund for the previous month billed. Even the customers that happened to, a very small amount, thought that was fair.

]]> By: Tracy http://www.whosefaultyvision.com/blog/2007/02/22/blockbusted-update/#comment-3288 Tracy Fri, 21 Sep 2007 23:42:42 +0000 http://www.whosefaultyvision.com/blog/2007/02/22/blockbusted-update/#comment-3288 I want to make a long story short and say that Blockbuster will never have my business ever again---I ahve been trying for over a month the get a refund of $89.95. They say that they don't do refunds. I told them I wasn't asking for a kidney just my money back. What happened is my husband closed the account a month or two after opening it (or so he thought) he submitted the cancellation and went on about his life. 5 months later after I took over the check book we are still being billed $17.99 per month for online service that was cancelled in Feb/Mar. I tried the CEO but the CEO of blockbuster is different everytime I turn around. So I did some checking...VIACOM OWNS BLOCKBUSTER. So I am starting my quest to bombard Viacom with complaints about a business it owns to get my money back. It is not even really about the money anymore, it is the principle of it all. They took money that was not rightfilly theirs for a service that was supposed to be cancelled. There are so many complaints---if we all could just make one phone call we might be able to right what was wronged for us and help prevent other people getting raped by blockbuster. Viacom is located in NY the number is 212-258-6000 ask for public relations pass this info on--if blockbuster doesn't want to help maybe Viacom will just to stop the phone calls. I want to make a long story short and say that Blockbuster will never have my business ever again—I ahve been trying for over a month the get a refund of $89.95. They say that they don’t do refunds. I told them I wasn’t asking for a kidney just my money back.

What happened is my husband closed the account a month or two after opening it (or so he thought) he submitted the cancellation and went on about his life. 5 months later after I took over the check book we are still being billed $17.99 per month for online service that was cancelled in Feb/Mar.

I tried the CEO but the CEO of blockbuster is different everytime I turn around. So I did some checking…VIACOM OWNS BLOCKBUSTER. So I am starting my quest to bombard Viacom with complaints about a business it owns to get my money back. It is not even really about the money anymore, it is the principle of it all. They took money that was not rightfilly theirs for a service that was supposed to be cancelled.

There are so many complaints—if we all could just make one phone call we might be able to right what was wronged for us and help prevent other people getting raped by blockbuster.

Viacom is located in NY
the number is 212-258-6000 ask for public relations pass this info on–if blockbuster doesn’t want to help maybe Viacom will just to stop the phone calls.

]]> By: Tracy L. http://www.whosefaultyvision.com/blog/2007/02/22/blockbusted-update/#comment-2328 Tracy L. Tue, 26 Jun 2007 04:06:18 +0000 http://www.whosefaultyvision.com/blog/2007/02/22/blockbusted-update/#comment-2328 Yeah, I seriously wish I did see it sooner, Morganth... I did, taking her word to just cancel it later (which I did), since it seems to be the only place in the area. I passed this update to my sister who lives in the same area, and a friend witnessed it while I was getting the membership. He wasn't a happy camper about it either, so it's safe to assume he will be avoiding it also. This was definatly useful - I had thought this was some sort of new way all the Blockbusters were doing it, but now I know for the future. Yeah, I seriously wish I did see it sooner, Morganth…

I did, taking her word to just cancel it later (which I did), since it seems to be the only place in the area.

I passed this update to my sister who lives in the same area, and a friend witnessed it while I was getting the membership. He wasn’t a happy camper about it either, so it’s safe to assume he will be avoiding it also.

This was definatly useful - I had thought this was some sort of new way all the Blockbusters were doing it, but now I know for the future.

]]> By: Morganth http://www.whosefaultyvision.com/blog/2007/02/22/blockbusted-update/#comment-2321 Morganth Mon, 25 Jun 2007 15:48:36 +0000 http://www.whosefaultyvision.com/blog/2007/02/22/blockbusted-update/#comment-2321 Wow, yeah, I wish you'd found my blog post sooner, Tracy L. Did you end up signing up for the online service? Did you cancel? I haven't been back to that Blockbuster since, and I'm encouraging people who live in the area to avoid it. Wow, yeah, I wish you’d found my blog post sooner, Tracy L. Did you end up signing up for the online service? Did you cancel?

I haven’t been back to that Blockbuster since, and I’m encouraging people who live in the area to avoid it.

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